Broker Chat

Broker Chat is our instant messaging service that connects you quickly to our team of experienced Business Development advisers – ready and waiting to answer your questions about:

Products or lending criteria

Start products and criteria chat

Registrations or procuration fees

Start registration and procuration fee chat

Technical support

Start technical support chat


If you feel your query is more complex, you can also call us to discuss.

What you should know

You can use Broker Chat from 9.30am-6pm on Mondays and between 9am and 6pm Tuesday-Friday (except bank holidays). Outside of these hours, we’ll direct you to our FAQs.

Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitted Decision in Principles, Full Mortgage Applications or personal data related to customers.

Give us your feedback

Let us know what you think of Broker Chat – complete the quick survey at the end of your chat.