How can we help?

Case updates

For an instant update, login to TMW Online. Choose 'My cases' for a list of your applications.

Alternatively, email us and one of the team will get back to you or call us on 0345 605 40 40.

Due to the government’s announcement on Monday 23 March, the Updates team are only dealing with completion queries and have reduced opening hours from 9am-12noon.

For the first four days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

Update case details

To supply updates on existing applications and DIP, email your change directly to us. 

Talk to our experienced Business Development Advisers using Broker Chat.

If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 2.

We’re available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers about our lending criteria and our products using Broker Chat.

If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 1.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers using Broker Chat if you have a technical query.

If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 2.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers using Broker Chat about registering to place business, Login support or procuration fees

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).

Redemptions

To request a redemption statement by email, please include the following and send to SL.Redemptions@nationwide.co.uk.

• Client name
• Account number
• Solicitor firm
• Nationwide panel number
• Date for statement
• Source of funds
• I/we confirm we act on behalf of the client.

Please make sure to put 'Redemption statement' in the email subject line. We'll then send you the redemption statement back via email within 48 hours.

Completions

For completion requests, you can email tmw-completions@themortgageworks.co.uk with 5 days notice and all special conditions provided.

If you have an urgent completion query, email tmw-updates@themortgageworks.co.uk and we’ll aim to get back to you within 1 hour during our opening hours of 9am to 5pm, Monday to Friday.