How can we help?

If your client would like a mortgage payment holiday, please see our Coronavirus payment holiday page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a payment holiday is online.

Important note: If you’re a customer rather than a broker or solicitor, please visit TMW Direct.

Choose a category below to see how to get in touch with our support teams.

Case updates and updating case details (purchase and remortgage applications) This will reveal additional content: Case updates

The quickest way to get an instant update is to login to TMW Online. Choose 'My cases' for a list of your applications.
Login to TMW Online Case tracking page
If you can't find what you're looking for online, you can email us and we’ll get back to you within four working hours or call us for an update on 0345 605 40 40 from 9am to 5pm, Monday to Friday. We can only provide a maximum of three case updates over the phone.

For the first ten working days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

Update case details

To supply updates on existing applications and DIP, email your change directly to us.
Rate switch case updates and support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat.
Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
Product and lending criteria support This will reveal additional content: Talk to our experienced Business Development Advisers about our lending criteria and our products using Broker Chat.
Broker Chat Find your Business Development Advisers
If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 1.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
TMW Online technical support This will reveal additional content: Talk to our experienced Technical Support Advisers using Broker Chat if you have a technical query.
Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
Registrations, login and procuration fees support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat about registering to place business, Login support or procuration fees
Broker Chat
We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
Solicitor support and requesting a redemption statement This will reveal additional content: If you’re a solicitor, please see our dedicated Solicitors page for information.

Have a question?

If you've got a question, our FAQs may already have the answer.

Check our FAQs

Contact your BDM

Our BDMs provide support face to face and on the phone across the UK.

Use our BDM finder

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