How can we help?

Case updates

The quickest way to get an instant update is to login to TMW Online. Choose 'My cases' for a list of your applications.

If you can't find what you're looking for online, you can email us and we’ll get back to you within four working hours or call us for an update on 0345 605 40 40 from 9am to 5pm, Monday to Friday. We can only provide a maximum of three case updates over the phone.

For the first seven working days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

Update case details

To supply updates on existing applications and DIP, email your change directly to us. 

Talk to our experienced Business Development Advisers using Broker Chat.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers about our lending criteria and our products using Broker Chat.

If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 1.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Talk to our experienced Technical Support Advisers using Broker Chat if you have a technical query.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers using Broker Chat about registering to place business, Login support or procuration fees

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Redemptions

To request a redemption statement by email, please include the following and send to SL.Redemptions@nationwide.co.uk.

• Client name
• Account number
• Solicitor firm
• Nationwide panel number
• Date for statement
• Source of funds
• I/we confirm we act on behalf of the client.

Please make sure to put 'Redemption statement' in the email subject line. We'll then send you the redemption statement back via email within 2 working days. Our teams are really busy at the moment, so it may take us longer to respond.

Completions

For completion requests, you can email tmw-completions@themortgageworks.co.uk with 5 days notice and all special conditions provided.

If you have an urgent completion query, email tmw-updates@themortgageworks.co.uk and we’ll aim to get back to you within 1 hour during our opening hours of 9am to 5pm, Monday to Friday.