Getting in touch with us
Important note: If you’re a customer rather than a broker or solicitor, please visit TMW Direct.
After you’ve made an application
Getting case updates
For an instant update, log in to TMW Online and choose 'My cases' for a list of your applications.
Alternatively, you can email us and one of the team will get back to you within four working hours. Or you can call us on 08000 30 40 40. We're available from 9am-6pm, Monday-Friday (except bank holidays)
Please avoid calling us for an update within the first four working days after submitting your application, as we’ll be processing your case. We'll contact you if we need anything.
Update case details
To supply updates on existing applications and DIP, email your change directly to us.
Before you make an application
Dedicated Broker Support
Talk to our experienced Dedicated Broker Support advisers using Broker Chat. They can help with:
- Our lending criteria
- Our products
- Technical support
- Our procuration fees
- Registering to place business
If you feel your query is more complex, you can also call the team on 0800 545 3131. Choose option 1 for product and criteria queries, or option 2 for technical support.
Dedicated Broker Support are available from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays).
Your Business Development Manager (BDM)
For completions or queries about a new TMW mortgage, fax us on 01202 562460.
For redemptions or queries relating to an existing TMW mortgage, fax us on 08702 707071.