Getting in touch with us

Important note: If you’re a customer rather than a broker or solicitor, please visit TMW Direct.

After you’ve made an application

Getting case updates

For an instant update, log in to TMW Online and choose 'My cases' for a list of your applications.

Login to TMW Online Case tracking guide

Alternatively, you can call our Mortgage New Business team on 08000 30 40 40 from 9am-6pm, Monday-Friday (except bank holidays).

Please avoid calling us for an update within the first four working days after submitting your application, as we’ll be processing your case. We'll contact you if we need anything.

Update case details

To supply updates on existing applications and DIP, email your change directly to us. 

Before you make an application

Dedicated Broker Support

Talk to our experienced Dedicated Broker Support advisers using Broker Chat. They can help with:

  • Our lending criteria
  • Our products
  • Our procuration fees
  • Registering to place business
Broker Chat

You can also call the team on 0800 545 3131 and choose option 1.

Dedicated Broker Support are available from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays).

Technical support

For technical help, please call us on 0800 545 3131 and choose option 2.

Your Business Development Manager (BDM)

Solicitors

Solicitors can fax us on 01202 562460.

Feedback

Help us get better at helping you. Feel free to share any suggestions, as well as news of great service you’ve received from our teams.

Press contacts

Who to contact

For media information, please call the Press Office on 01793 655 198.

Company background

The Mortgage Works (TMW), is the specialist Buy to Let arm of Nationwide Building Society.