How can we help?

Due to the government’s guidelines, Dedicated Broker Support phone lines aren't available until further notice. Use Broker Chat from 9am to 5pm for your pre-application queries.

Additionally, the Updates team are only dealing with completion queries and have reduced opening hours from 9am-12noon.

You can check for lending criteria here, case updates here or service updates here.

Procuration fees will be paid on time and as normal via your nominated Corporate Account.

Thank you for helping us during this challenging period.

If your client would like a mortgage payment holiday, please see our Coronavirus payment holiday page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a payment holiday is online.

Important note: If you’re a customer rather than a broker or solicitor, please visit TMW Direct.

Choose a category below to see how to get in touch with our support teams.

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