How can we help?

Important note: If you’re a customer rather than a broker or solicitor, please visit TMW Direct.

Choose a category below to see how to get in touch with our support teams.

Case updates and updating case details (purchase and remortgage applications) This will reveal additional content: Case updates

For an instant update, login to TMW Online. Choose 'My cases' for a list of your applications.
Login to TMW Online Case tracking page
Alternatively, email us and one of the team will get back to you within four working hours, or call us on 08000 30 40 40.

We're available from 9am to 6pm, Monday to Friday (except bank holidays).

For the first four days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

Update case details

To supply updates on existing applications and DIP, email your change directly to us.
Rate switch case updates and support This will reveal additional content: New applications

Talk to our experienced Dedicated Broker Support advisers about a new application using Broker Chat.
Broker Chat
If you feel your query is more complex, call the team on 0800 545 3131 and choose option 1.

Existing applications

Talk to our experienced Dedicated Broker Support advisers about a submitted rate switch application using Broker Chat.

Broker Chat

If you feel your query is more complex, call the team on 0800 545 3131 and choose option 2.

We’re available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Product and lending criteria support This will reveal additional content: Talk to our experienced Dedicated Broker Support advisers about our lending criteria and our products using Broker Chat.
Broker Chat
If you feel your query is more complex, call the team on 0800 545 3131 and choose option 1.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
TMW Online technical support This will reveal additional content: Talk to our experienced Dedicated Broker Support advisers using Broker Chat if you have a technical query.
Broker Chat
If you feel your query is more complex, call the team on 0800 545 3131 and choose option 2.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Procuration fees and registration support This will reveal additional content: Talk to our experienced Dedicated Broker Support advisers using Broker Chat about procuration fees or registering to place business.
Broker Chat
We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Solicitors support This will reveal additional content: For completions or queries about a new TMW mortgage, you can:

Email: TMWCompletions@themortgageworks.co.uk

For redemptions or queries relating to an existing TMW mortgage, you can:

Email: SL.Redemptions@nationwide.co.uk

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