Use TMW Online to get a case update

Our teams are really busy at the moment, so our timescales are longer than they used to be. Please don’t call us for an update within the first 10 working days after you submit an application.

Go to TMW Online

If you're a landlord, please visit TMW Direct.

Service updates

Average number of working days from application to offer: 34 days

Average number of working days for document assessment: 5 days

Please don’t call us for an update within the first 10 working days after you submit an application.

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Coronavirus support

Read our regularly updated support page which includes information about valuations, payment breaks, offer extensions and more.

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Broker Chat

Our experienced advisers are here if you need pre-application support.

Mondays - 9.30am - 5.00pm

Tuesday to Friday - 9.00am–5.00pm

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