Change your details

It's important that we have the right information for you and / or your limited company. Find out how you can update your details below.

Change your address
Change your name
Change your contact details
Limited company changes
Acceptable proofs
Update your marketing preferences

Change your address

You can change your living or correspondence address by completing a change of address form, and posting it to:

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Information:

We may contact you for additional proofs before we can change your address.

Change your name

If you want to change your name for any reason, you will need to send us your:

Mortgage number
Old signature
New signature, and
A certified copy of your passport or driving license

We'll need to see more proof, depending on why your name has changed. If the change is:

Due to marriage - a certified copy of your marriage certificate is required
Due to divorce - certified copies of your marriage certificate, divorce papers and birth certificate are required
By deed poll - a certified copy of your deed poll papers is required.

Please send this information to:

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Information:

We may contact you for additional proofs before we can change your name.

Change your contact details

To update your email address or telephone number, please contact us on 0345 606 40 60.

Lines are open 8am to 6pm, Monday to Friday; 9am to 2pm on Saturday.

Limited company changes

You must apply for our consent to make any company changes. All applications are subject to a risk assessment.

If the company changes have already been made and these are not acceptable to us, you will need to reinstate to the structure we originally agreed to, or redeem the mortgage.

Information:

We'll attempt to complete an electronic ID check for all applications. If we're unable to complete this, we may require certified identification.

Change Director or Shareholder

Please complete, sign and post a Change of Director or Shareholder form to:

The Mortgage Works
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Please let us know at least 28 days in advance if you want to make any changes to the directors, or shareholders of your company, so that we can process your request in time.

If we approve your request, you will need to pay a ‘change of parties fee’. See Our fees and charges for details.

Unacceptable company changes

We will not accept the following changes:

Conversion of the company to a Charity, Trust or Foundation
Restructuring the company so it becomes part of a layered company, including subsidiaries, parent and sister companies
Having any links to offshore companies, including the Channel Islands and Isle of Man
Addition of directors or shareholders under the age of 21
Having more than two directors/shareholders in the company. The maximum number of directors/shareholders is two and they must be the same people.

Acceptable proofs

Certified copies This will reveal additional content

When we ask for certified copies of proofs, the person certifying the copy must write their full name and occupation, sign, date and confirm that they have seen the original by including the statement ‘original seen’. It must also include the company stamp.

Please ensure the copy and certification is legible and don’t send a photocopy of the certified copy.

Any of the following people can certify documents for you:

Nationwide or The Mortgage Works employees
Lawyer
Banker/Financial professional
Accountant
Post Office staff
FCA-registered mortgage broker
Independent Financial Adviser (IFA)
Notary public.

Proofs This will reveal additional content

When you change your details, we may ask you to provide one of the proofs below so we can make the change on our systems:

Type of proof	Original document or certified copy
Valid UK driving license (including old style paper)	Certified copy only. Do not send original documents. Please don't send a photocopy of the certified copy.
Valid provisional UK photocard driving license
Valid full EEA passport or EU member state ID card
Valid student ID card from a recognised UK university or valid NUS card with photo and date of birth
UK-based bank or building society statement (must be less than 3 months old)	Original document or certified copy. Please don't send a photocopy of the certified copy. We do not accept statements or bills printed from the internet.
UK-based bank or building society credit card statement (must be less than 3 months old)
UK mortgage statement (must be less than 12 months old)
UK gas or electricity bill (must be less than 3 months old)
UK phone bill (not mobile; must be less than 3 months old)
UK council tax bill (must be less than 12 months old)
UK Credit Union statement (must be less than 3 months old)
Letter from Benefits Agency, including Universal Credit welcome letters (must be less than 12 months old)
Benefit letter from your local housing authority (must be less than 12 months old)
Tenancy agreement from a housing association or a council
Letter from a university or college (must be less than 12 months old)

Update your marketing preferences

To update your marketing preferences, please contact us on 0345 606 40 60.

Lines are open 8am to 6pm, Monday to Friday; 9am to 2pm on Saturday.

For more information about marketing preferences, please visit how we use your information.