Help and support

Here you’ll find information about what to do if your personal circumstances have changed and you are worried about paying your mortgage.

We’ve also got some useful guidance for all buy to let landlords.

If you would prefer to speak with someone, just get in touch.

Talk to us today

Third party access

Set up a short term arrangement allowing a trusted person to help manage your mortgage.

Third party authority (PDF)

Manage your mortgage

    If you’re an existing customer of The Mortgage Works, you can manage your mortgage online.


    View your balance, next payment date, payment amount, mortgage statements, set up a direct debit or make changes to existing direct debits.


    Get started 

Switch your mortgage

If you already have a mortgage with us and your rate is coming to an end, or has ended, you can switch your mortgage deal online.

Switch your mortgage deal

Information about our mortgages


If you need advice, speak to your intermediary or broker.