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Important - changes to our services

Due to the government’s guidelines, Dedicated Broker Support phone lines aren't available until further notice. Use Broker Chat from 9am to 5pm for your pre-application queries.

Additionally, the Case Updates team are only dealing with completion queries and have reduced opening hours from 9am-12noon.

You can check our lending criteria here, case updates here or service updates here.

Procuration fees will be paid as normal via your nominated Corporate Account.

Thank you for helping us during this challenging period.

Find out more

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End date extensions

On Thursday 2 April, we extended the end dates across all Existing Customer Switcher products.

See our Existing Customer Switcher guide for more information

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Lending criteria A-Z

We want you to be able to use our services quickly and easily, so that’s why we’ve listed out all of our lending criteria in alphabetical order.

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

A

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B

Buy to Let criteria

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C

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D

Deposit sources

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E

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F

Further Advances

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G

Gifts (as deposit)

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H

Housing Association properties

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I

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L

Local Authority owned properties

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M

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N

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O

Overseas savings (as deposit)

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P

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R

Restrictions

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S

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T

Transcribed valuations

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U

Unacceptable source of deposit

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V

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If you can’t find what you’re looking for, talk to one of our Dedicated Broker Support advisers using Broker Chat.