How to submit a case

The below table shows which applications can be submitted via TMW Online, MTE or paper application.

Types of application	How applications can be submitted
	TMW Online	MTE	Paper
Purchase	Yes	Yes	No
Remortgage	Yes	Yes	No
Let to Buy	Yes	Yes	No
Consumer Buy to Let	Yes	Yes	No
Houses of Multiple Occupation	Yes	Yes	No
Foreign Nationals	Yes	Yes	No
Long term lets	Yes	Yes	No
Porting^	Yes	No	Yes
Further Advances^	Yes	No	Yes
Transfer of equity	No	No	Yes
Product Switcher*	Yes	No	No

^Porting and further advances via TMW Online are submitted to Full Mortgage Application (FMA). There is no DIP produced prior to FMA, as the decision is assessed when the FMA is received. To obtain a KFI, a request must be made using the Manual KFI Request Form.

*Product Switcher applications can be completed via the Online Mortgage Switcher if your clients meet the following eligibility criteria:

• Their mortgage deal with The Mortgage Works is ending in the next 6 weeks or they are currently on one of our revert rates or they have a tracker product with a switch to fix option.
• Their mortgage is not in arrears and has not been in arrears in the last 2 months.
• They do not have a further advance application in progress.
• Their account is not Consumer Credit Act regulated.
• They are not subject to a Bankruptcy Order or Individual Voluntary Arrangement (IVA).
• Their current mortgage balance is not less than £2,500.

Brokers can only submit their own application as a customer through TMW Direct, not through TMW online.

Paper exceptions

What application types need to be submitted as paper applications?

• Transfer of Equity
• Product Switcher applications for a property valued at £1 million or over. Applications for a property valued under £1 million should be submitted using the Online Mortgage Switcher.

The following applications from existing borrowers must be submitted via paper, as these schemes are no longer available for new borrowing, only like for like porting applications can be considered:

• Limited Company Buy to Let (only applications submitted before 2018)
• Regulated Buy to Let (MCOB regulated)
• Residential Mortgages, including Self Certification and Full Status
• Guarantor Mortgages

Paper applications and supporting information should be posted to:

The Mortgage Works
Portman House
Richmond Hill
Bournemouth
BH2 6EP

Limited Company

For Limited Company, paper applications and supporting information should be emailed to SCLoansadmin@themortgageworks.co.uk