Your information rights

You have a number of rights when it comes to your personal information. And we want to make it as easy as possible for you to understand them.

On this page, you’ll find information on the different rights, when they apply, and the ways you can submit a request.

On this page

Right to access

What is a right to access?

You can request a copy of any or all of the information about you that we hold and use. This is called a Data Subject Access Request (DSAR).

How do I use my right to access?

There are a number of ways you can make a request:

When you make a request we'll review it and get back to you within a month. When we provide you with a copy of your personal information, we’ll also provide an explanation of how it's being used.

Accessing your mortgage statements

To request a mortgage statement email SLDirect.Debits@nationwide.co.uk. Include your account number, name and dates required in the subject line of your email.

Right to rectify

What is the right to rectify?

In certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate, incomplete or both.

How do I use my right to rectify?

There are a number of ways you can make a request:

When you make a request we'll review it and get back to you within a month. If we've shared your information with other organisations, then we'll do our best to let them know that you have asked for the information to be rectified.

Updating your contact details

If you need to update your address, name or other contact details, you can contact us.

Right to erase

What is the right to erase?

In certain circumstances, you have the right to ask us to delete information that we hold about you.

There are some occasions when we may not be able to delete your personal information for legal, regulatory or technical reasons. 

How do I use my right to erase?

There are a number of ways you can make a request:

  • By post
    • Write to: Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • By phone
    • Give us a call 

When you make a request we'll review it and get back to you within a month. If we've shared your information with other organisations, then we'll do our best to let them know that you've asked for the information to be erased.

Removing your name from a mortgage account

To remove your name from a joint mortgage account, follow the instructions on how to request a change of borrower.

Right to restrict

What is the right to restrict?

In certain circumstances, you have the right to restrict us from processing your information any further or deleting it.

Information:

There are some things that we need to process your personal information for. For example, to take care of your mortgage accounts, help protect you from fraud and fulfil legal and contractual obligations. And if processing is restricted, we’ll continue to store your information and use it as required to by law.

How do I use my right to restrict?

There are a number of ways you can make a request:

When you make a request we'll review it and get back to you within a month. If we have shared your information with other organisations, then we’ll do our best to let them know that you have asked for the information to be restricted.

Right to object

What is the right to object?

In certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing or if you feel that us processing your information is causing you distress and you’d like us to stop.

Information:

There are some situations where we won’t stop processing your information despite your objection. We’ll review your request and let you know our reasons for agreeing or not agreeing.

How do I use my right to object?

There are a number of ways you can make a request:

When you make a request we'll review it and get back to you within a month.

Asking us not to send you marketing information

You can update your marketing preferences at any time by contacting us.

Right to portability

What is the right to portability?

You have the right to ask us to transfer a copy of the information we hold about you – to yourself or another provider.

Information:

Information transferred in this way will be sent in a set structure, based on data you’ve provided to us. It will always include your name, address and contact number.

How do I use my right to portability?

There are a number of ways you can make a request, they are:

When you make a request we'll review it and get back to you within a month.

Right to human intervention

What is the right to human intervention?

In certain circumstances, you have the right to request for an automated decision to be reviewed.

Information:

This right only applies to fully automated decisions, so it won't be applicable if there has already been input from someone in our team as part of the decision-making process.

How do I use my right to human intervention?

There are a number of ways you can make a request:

When you make a request we'll review it and get back to you within a month.

If your application has been declined

Call us to find out more. Please have your reference number ready, along with any additional information you feel will support your case.

Job applicants or current and previous Nationwide employees

If you work for the Nationwide Group, you used to work here or you’ve applied for a job with us then you have the same rights when it comes to your personal information. These include the right to access, restrict, rectify, object, portability, erasure and intervention.

Information:

These rights apply to all types of employment contracts – permanent, fixed term, temporary and contract.

Making a request as a current employee

Submit a request via the Nationwide Intranet.

Making a request as a previous employee or job applicant

Email: SpecialistHR.handling@nationwide.co.uk

Write to us:

Specialist Handling Team
Nationwide House
Pipers Way
Swindon
SN38 1HR

Please include the details of your request, the right you’re exercising, your employee number (if you have it) and your contact details.

Right to withdraw consent

What is the right to withdraw consent?

Where we must have your consent to process any of your information, you have the right to withdraw that consent at any time.

This will not affect any use we have made of the information before you withdrew consent.

How do I use my right to withdraw consent?

There are a number of different ways you can make a request:

When you make a request we'll review it and get back to you within a month.

Updating your marketing preferences

You can update your marketing preferences at any time by contacting us.

What happens when you submit a request

When you submit a request, we'll:

  • send you confirmation to let you know we've received it
  • if necessary, we'll give you a call to confirm it's you and discuss any additional information about your request
  • provide you with a full response to your request within one month, by post or email.