FAQs

We want you to be able to use our services quickly and easily, so that’s why we regularly update our FAQs to answer any questions that may arise

You can also read our Online Mortgage Switcher FAQs, which includes information about switching your clients mortgage.

What if my client wishes to repay part or all of their mortgage early? This will reveal additional content

If your client decides to repay all or part of their mortgage early, an early repayment charge may apply. This is determined by the type of interest rate your client has, the amount they are repaying and the date they took out their mortgage.

My clients are self-employed, what mortgage options are available to them? This will reveal additional content

All our mortgages are available to the self-employed.

Can I submit my own mortgage or rate switch application? This will reveal additional content

You can only submit your own application through TMW Direct as a customer, not through TMW Online. Alternatively, your application can be submitted by another intermediary.

How can I amend a DIP? This will reveal additional content

You can amend details on the DIP (excluding applicant personal details), at any time prior to submission of the full application. This can be done by clicking 'Amend DIP' from the DIP response screen or 'Back to DIP' at any point during the full mortgage application.

If you amend details on the DIP, you will lose your current DIP decision status and will need to re-run through the DIP pages, amend and resubmit.

Another footprint won't be left if it's within 60 days of the original DIP.

Why is my DIP certificate not visable? This will reveal additional content

If you're amending the DIP, the DIP certificate won't be viewable until the DIP is re-submitted.

Once you've done this and received an 'accept', the new DIP certificate can be viewed within the Documents link throughout the full mortgage application. When the full mortgage application has been submitted, you'll also be able to view the certificate via case tracking.

Where can I retrieve my DIP certificate after I have received an accept decision? This will reveal additional content

For a TMW online case, You'll be able to retrieve your DIP certificate directly from the DIP response screen. If you wish to access the DIP certificate after this point, it'll be available via the Documents link throughout the full mortgage application. When the full mortgage application has been submitted, you'll also be able to view the certificate via case tracking.

If I submit another DIP for this case will it affect my client's credit rating? This will reveal additional content

Rather than submitting another DIP, you can just amend the existing DIP by following the steps in the 'how can I amend a DIP' question.

You can submit as many DIPs as your client likes within a 60 day period without leaving more than one footprint per Credit Reference Agency / Bureau.

Who do I contact if I want to discuss my DIP? This will reveal additional content

Please contact us in one of the following ways:

Call our Mortgage New Business Team on 0345 605 40 40 then press option 2 or 3.
Email dip@themortgageworks.co.uk.

We hope we have answered the most common questions above, but if you’re still unsure about something, you can contact one of our experienced advisers on Broker Chat.