Broker Chat and pre-application phone lines
will be unavailable between 11:45am and 2:00pm today, Thursday 21 November.
From the home screen you'll see the 10 most recent cases you created. You can also show all cases or search for a particular case as required.
Every 10 minutes there is an update to TMW Online, so you can get an up-to-date case update online, without the need to call. You can:
You can contact the conveyancer if you have any queries about your client’s case. The contact details are below.
| Conveyancer name | Contact details |
|---|---|
| Enact |
Phone: 0344 244 2975 *Email: remobrokerupdates@enact.co.uk Obtain updates: Enact online portal |
| Your Conveyancer |
Phone - 0138 366 7500 Email - enquiries@yourconveyancer.co.uk |
| O’Neill Patient (including Limited Companies) |
Phone: 0161 694 3000 *Email: info@oneillpatient.co.uk Obtain updates: O’Neill Patient case tracker |
| Taylor Rose |
Phone: 0203 889 6697 Email: nbs@taylor-rose.co.uk Obtain updates: Taylor Rose client portal |
*One email can be used for multiple cases. If you email before 3pm, you’ll receive a same-day reply. After 3pm you will receive a reply the following day (within 24 hours).
| Conveyancer name | Contact details |
|---|---|
| Moray Legal Limited (formerly Simpson & Marwick) |
Phone: 0330 127 2606 Email: remgla@moray.legal Obtain updates: Moray Legal Portal |
| Aberdein Considine (including Scottish Limited Companies) |
Phone: 0333 009 0845 Email: nationwide.remortgages@acandco.com Obtain updates: Aberdein Considine portal |
There's a small number of cases that you can't submit online. You can view paper exceptions on our 'how to submit a case' page.
Should you need to submit a paper application, we'll keep you updated on your case by email.
