Supporting landlords

Alongside building lasting relationships with you, our intermediaries, we constantly seek to improve experiences for landlords. Two recent developments allow your clients greater access to their mortgage information, which you can use to support them.

It’s important that landlords are in an informed position about their mortgage, especially when their current mortgage is coming to an end.

To ensure they’re informed, we provide digital access to key information they’ll need when making decisions about what to do next.

How do landlords access this?

We start communicating with landlords 6 months prior to their mortgage maturity. During this time landlords can log in online and see:

• their current rate and monthly payment alongside their revert rate
• an illustration of what their payment could be if they take no action.

However, they're unable to take any action to change their mortgage deal until the 13 week switch window opens.

All communications reference a broker relationship. And at any point landlords can opt out of communications and advise (through the tool) that they’re working with you.

When does this happen? Mortgage maturity – a countdown:

6 - 4 months prior to maturity: Online access becomes available. Landlords can see their current rate and monthly payment. They can see what their rate and monthly payment would be if they revert to the managed rate. If landlords are working with you, they can inform us through a simple click selection, and we’ll stop contacting them.

3 – 0 months prior to maturity: We continue offering landlords the opportunity to tell us they are working with you and to stop us contacting them. But we offer them the option to:

• to find a broker to support them with their maturity, or
• manage their product switch directly online.

After maturity: If we can see that a landlord remains on the managed rate we'll contact them for 2 further months following maturity. This is so we can understand if they need help.

Landlords can explore their mortgage information and make administration changes quickly online. They will be able to see information like their mortgage balance, direct debits, statements, next payment date and the amount.

The information landlords can access could be helpful supporting your conversations when they are reviewing their portfolio and future opportunities. 

To access their mortgage information, your clients will need to register. They can do so in four easy steps, but they will need to have their telephone number registered as part of their mortgage account.

To register we'll ask them to:

- confirm and verify their email address

- complete some details including name and account number

- confirm their telephone number

- create a password

Once they are registered they can log in any time. We'll ask them to authenticate with their telephone number each time they log in, just to keep their account safe.

You can share this link (opens in a new window) with your landlord clients and it will give them all of the information they need.