Help us to help you

We're committed to providing the best possible service for you and your clients and encourage you to familiarise yourself with the following steps to help us improve our current service levels.

Please don't call...

Unless absolutely necessary. Our TMW contact centres are continuing to experience a high volume of calls so to save you time, please remember that most answers can be found online including:


Providing us with multiple contact points will give us the best chance of arranging a valuation quickly. Click below for a reminder of how we are currently assessing valuations.

Deposit source

Remember we're unable to accept loans as source of deposit, including intercompany and Business Bounce Back Loans.

Limited Company

Please ensure you have read our full Limited Company lending criteria before submitting your applications. This page also details required company structures and how to find out company SIC codes.