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Important - changes to our services

Due to the government’s guidelines, Dedicated Broker Support phone lines aren't available until further notice. Use Broker Chat from 9am to 5pm for your pre-application queries.

Additionally, the Case Updates team are only dealing with completion queries and have reduced opening hours from 9am-12noon.

You can check our lending criteria here, case updates here or service updates here.

Procuration fees will be paid as normal via your nominated Corporate Account.

Thank you for helping us during this challenging period.

Find out more

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End date extensions

On Thursday 2 April, we extended the end dates across all Existing Customer Switcher products.

See our Existing Customer Switcher guide for more information

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End dates extension and policy change

25/01/2019

End dates extension and policy change

We're just letting you know that from Monday 28 January, we'll be extending the end dates on Existing Customer Switcher products.

Download our Existing Customer Switcher guide.

Policy change

We're also reducing our stress rate policy for like-for-like remortgage applications up to 65% LTV from 4.99% to 4.50%. All other stress rates remain unchanged.

Help and Support

If you've got a question about this change, please contact your local BDM or your Dedicated Broker Support team through Broker Chat.