Our Home Support Hub – here to help

In May we told you about our Home Support Package for our customers and what we’re doing to help them keep their property.

If you have clients who have a mortgage with us, and they’re experiencing financial difficulty, our new online Home Support Hub on tmwdirect.co.uk will help them get the ongoing support they need quickly and easily.

And we encourage your landlord clients to pass on any payment breaks to their tenants in need of a rental holiday because of coronavirus.

What does our Hub do?

It will guide customers through their options to help them find an appropriate solution for their needs.

If they do decide to go for a payment break, they’ll need to bear in mind it will increase the amount they owe and interest will continue to be added to their mortgage.

They’ll find a tool on the hub that allows them to see what the impact of a payment break will be on their mortgage. While their credit rating won’t be impacted, lenders may make enquiries about their payment history and take this into account when making future lending decisions.

A reminder of our Home Support Package

What information will they need to hand?

  • their mortgage account number
  • if they’re not sure about their income and outgoings, they may find payslips, bills and bank statements helpful.

Visit our Home Support Hub


If they’ve already had 6 months of payment support, they can’t apply for anymore. We’ll send them a letter to let them know when their payment break is coming to an end, and what they can do next. Help is available if your clients still aren’t able to make their mortgage payments.