Intermediary support

To ensure you always have the support you need, we firmly believe in investing in our people and have them at the heart of everything we do.

So, whether it’s a meeting with your BDM, an online chat with Dedicated Broker Support or a query about our online systems, every one of us is focussed on supporting you.


Getting in touch

Read our FAQs before getting in touch, to see if we’ve already answered your query.

Dedicated Broker Support

Our Dedicated Broker Support team are available via Broker Chat or over the phone for your product, criteria, procuration fee or registration queries. Our experienced advisers answer over 10,000 queries every month on Broker Chat, providing you with a swift response to your questions.

Instant message us using Broker Chat or check our Broker Support map to see who you can speak to.

Dedicated Broker Support can also help you with technical queries, call 0800 545 3131, then press option 2.

Your TMW Business Development Manager (BDM)

Our BDMs provide you with support across the UK, keeping you up to date with product information, providing you with application advice and guidance on our criteria.

Use our BDM finder to find the contact details for your local BDM.

Contact us

Find out who is the best to speak to for a specific query.

Visit our contact us page.


Feedback

We really value your feedback as it helps us to keep improving on the service we give to you. If you have any suggestions or received some great service from one of our team who’ve exceeded your expectations, please let us know by leaving us some feedback.