How to submit a case

Applications can be submitted via TMW Online or MTE

Please see below to confirm which applications can be submitted this way.


Types of application How applications can be generated
TMW Online MTE Paper
Purchase
Yes
Yes
No
Remortgage
Yes
Yes
No
Let to Buy
Yes
Yes
No
Consumer Buy to Let
Yes
Yes
No
Houses of Multiple Occupation
Yes
Yes
No
Foreign Nationals
Yes
Yes
No
Long term lets
Yes
Yes
No
Porting^
Yes
No
Yes
Further Advances^
Yes
No
Yes
Transfer of equity
No
No
Yes
Product Switcher*
Yes
No
No

^Porting and Further Advances via TMW Online are submitted to Full Mortgage Application (FMA). There is no DIP produced prior to FMA, as the decision is assessed when the FMA is received. To obtain a KFI, a request must be made using the Manual KFI Request Form.

*Product Switcher applications can be completed via the Online Mortgage Switcher if your clients meet the following eligibility criteria:

  • Their TMW mortgage deal is ending in the next 6 weeks or they are currently on one of our revert rates or they have a tracker product with a switch to fix option.
  • Their mortgage is not in arrears and has not been in arrears in the last 2 months.
  • They do not have a further advance application in progress.
  • Their account is not Consumer Credit Act regulated.
  • They are not subject to a Bankruptcy Order or Individual Voluntary Arrangement (IVA).
  • Their current mortgage balance is not less than £2,500.

Paper Exceptions

What application types need to be submitted as paper applications?

The following applications from existing borrowers must be submitted via paper, as these schemes are no longer available for new borrowing, only like to like porting applications can be considered:

  • Limited Company Buy to Let
  • Regulated Buy to Let (MCOB regulated)
  • Residential Mortgages, including Self Certification and Full Status
  • Guarantor Mortgages

Paper applications and supporting information should be posted to:

The Mortgage Works
Portman House
Richmond Hill
Bournemouth
BH2 6EP