Treating Customers Fairly

At TMW we're pleased to support, a website designed to offer intermediaries practical, user-friendly guidance on the FCA principle of Treating Customers Fairly (TCF).

Since the end of December 2008 the FSA, and now the FCA, requires you to be able to show that TCF is fully embedded within your business. In other words, that you are consistently treating your customers fairly.

TCF info provides free of charge plain English guidance and downloadable templates/checklists on TCF, including:

TCF info

TCF Info's free e-newsletter will keep you updated on TCF developments relevant to the mortgage industry and TCF Info website content updates, while the section news, hot topics and events offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.

Remember: The FCA has the power to take enforcement action where firms cannot demonstrate that they are adhering to the principle of Treating Customers Fairly. Whether you are concerned about receiving an FCA assessment on TCF and require guidance or are just looking for ideas to improve your TCF management, find out how tcfinfo can help you by visiting